We are committed to building productive long term relationships with all of our customers. Pre-sale, this involves listening carefully, so that we understand your requirements and then providing sound advice on the solution that is best for you. This is coupled with effective post-sale support for the whole package - both hardware and application.
We always stand behind everything we sell. We will only sell you things that will work for you.
We check the performance of our team in this respect, by routinely asking our customers what they think. Here you will find some of the things that they say about us.
I have found the Anatune CoolR+ very useful in reducing method development time by dramatically reducing cycle times, especially when low oven temperatures are used. It allows faster analysis of current methods without any revalidation as nothing happens to the chromatography.
I think that Anatune is just great! Anatune has supplied us with two systems now and I am delighted with both. Andrew Davidson, our Account Manager, is a great guy to deal with and the Service guys - Matt and Alan - couldn't be better. We have experience with dealing with large corporate instrument suppliers and they don't come close to matching the service we get from Anatune.
Anatune's tech support is very good. They installed the instrumentation at the end of August and were were able to get good data immediately. This helped us get the TO-15 method acredited by the end of November. Three months from install to acreditation - that's good going by any standards!
Anatune put in a lot of work to help us solve the problem and between the three of us (Anatune, Rubber Consultants and our client) we eventually traced the problem to two under-performing columns and got the system up and running.
Many equipment suppliers would have decided they had delivered the kit as ordered, and left us and our client to sort out the problems. The team of Anatune engineers came back time and again to go through the system methodically, checking all possible sources of failure. The fact that two columns were found to be ineffective is down to the very demanding nature of this analytical application.
The subsequent installation of a Gerstel MPS2 Headspace analyzer and prep station to an existing GC-MSD by Anatune was carried out smoothly and well within the quoted delivery time. This equipment has enabled Rubber Consultants to significantly enhance the capabilities of the above HID system, to analyse a wide variety of gas and volatile standards, beyond the formaldehyde testing the system was originally designed for. Again, Anatune has been instrumental in facilitating this.
The Anatune TE 100 is a replacement of the original SAMOS system that had been operational since 1992. The replacement has performed with minimum down time and we are very pleased with the performance of the team from Anatune and their instrument. It has already given us our first alarm for two unknown compounds that we frequently see in the river. Being able to continue monitoring these uncalibrated compounds on the new system is the proof of the pudding for us.
If I ever need to buy a GC again you can be sure I'll contact Anatune!
Anatune provided us with a GC system, complete with methods, training and installation for the monitoring of water discharged from our site.
The system was ready to run from the day of installation and has been working well for us ever since.
Good support and a method development service were essential to us and Anatune were able to provide these. I would certainly recommend Anatune to others.
Anatune provides outstanding service