We back you up, whatever obstacles you encounter; hardware, software, application, training, science or changing priorities.
All new instruments that we supply come with one year’s Anatune Assist as standard and you can extend this excellent one-stop support for the life of your instrument.
Our technical staff can bring you the breadth of their experience and diversity of input to help you identify a wider range of solutions to the problems that your lab is asked to address. Examples in the past include technical reviews, feasibility studies and method development.
Anatune can provide training for new staff or top-up training for existing operators. This can cover:
- Analytical techniques
Find out more about Training
Maintenance & Repairs
We provide for preventative maintenance to keep your instruments working and a rapid response should they stop. Anatune Assist can be adapted to match the degree of cover that is appropriate to your needs. Find out more about Maintenance & Repairs
Help Credits are a way for you to include additional days of support in your AnatuneAssist package, without having to decide exactly how to use them in advance.
Help Credits can be used for any of the following services:
- Feasibility studies
- Method development
- Instrument relocation
Find out more about Help Credits
When you need help, with your permission we, can access your instrument’s computer via a secure web based link. With remote support, we can often intervene quickly without having to be physically present in your lab.
We can also manage relocating and installing your instruments from one place to another.